Celebration cakes t&c
TERMS AND CONDITIONS
Wedding Cakes and Celebration Cakes
To secure your booking we require a retainer fee of around 25%, this is non refundable.
Wedding cakes - the remaining balance must be paid three weeks prior before the cake is required
Celebration cakes – the remaining to be paid on collection.
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Alterations
The price quoted will not change unless you change the design or portions requirements agreed at the time of booking. We will try to accommodate any changes you wish to make and may incur additional costs. Please note that no changes can be made 4 weeks prior to delivery/collection.
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Cake delivery/collection
We offer a delivery service for both Wedding and Celebration cakes subject to availability and would advise to book in advance. This will incur an extra charge depending to where you would like it delivered to.
Please note that the cake becomes the responsibility of the venue or whom the cake has been handed over to. If you wish to collect , the cake will be in a transportation box and any other information regarding your cake will be passed on to yourself. We will arrange a time of collection a week before collection 0900hrs – 1800hrs Monday to Friday and 0900 – 1300 hrs on Saturday.
Please note – cakes on leaving sharon’s premises become the clients responsibility and we are not liable for any damages.
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Allergies & special dietary requirements
Please contact us to discuss any allergy or special dietary requirements.
Our cakes can be made gluten free/ egg free/ nut free/alcohol free by request but please BE AWARE that although these ingredients are removed from the cakes we cannot guarantee that any of our cakes are completely free of all traces for people who are highly sensitive.
Best Before Date
For freshness we recommend you consume your cake within 72 hours to preserve its taste.
Before the event – the cake must be stored away from direct sunlight and heat in the box provided.
After the event (if you have any left) We recommend storing your cake in either a refrigerator or an air tight container
Problems
Here at the cupcake.co we take pride in what we create and if you have any concerns about your cake please say so upon collection/delivery so that we have the opportunity to rectify it. Upon leaving the cupcake.co if you have a complaint, please contact us within 24hrs and you must have 75% uneaten cake for us to assess the nature of complaint.
returned in its original condition the buyer is responsible for any loss in value.
Privacy
None of your personal details that we hold will ever be passed onto any third party without your permission. If you wish your details to be removed please inform us. We don’t hold or store any bank or card details on our data base.
